The Practical Answers
How booking works, what happens if plans change, and how we handle your details. No small print, just answers.
1. How booking works
Every Emrays trip is private, so there is nothing to "book onto": you tell us your dates and we build the trip around them. Once you approve the itinerary and price, we confirm the trip with a deposit. The deposit amount and the balance schedule are stated on the quote you approve, so there are no surprises after you commit.
We accept bank transfer and M-Pesa; card payment can be arranged on request. You will always receive one invoice, from us, with no third-party charges.
2. Cancellation & refunds
Plans change. Here is exactly what happens if yours do:
The refund terms for your trip are set out on your quote before you confirm, tier by tier, so you know exactly where you stand at every point before departure.
Where a lodge, park or airline applies its own non-recoverable fee, we pass it through at cost and show it on the refund statement. We never add a cancellation charge of our own on top. If we ever have to cancel your trip, you receive a full refund or a free rebooking, your choice.
3. Changing dates or details
Because your trip is private, date changes are usually straightforward. Move your dates 14 days or more before travel at no charge, subject to lodge availability. Inside 14 days we will re-quote any difference the lodges charge us, nothing more. Swapping travellers, adding a night, or adjusting the route is part of the service, not a fee.
4. Travel insurance
We strongly recommend travel insurance covering medical care, evacuation and trip cancellation. We do not sell insurance, but we will gladly point you to reputable providers and supply any trip documentation your insurer needs. For dive experiences, insurance covering scuba activities is required by our PADI-certified partners.
5. Privacy: what we do with your details
The short version: we use your details to plan your trip, and for nothing else.
- Enquiry forms send us your name, contact details and message, via WhatsApp or email, depending on how you contact us. We use them to reply and to plan your trip.
- We share details with lodges, parks and transfer providers only as needed to deliver your booking, never for marketing.
- This site sets no advertising cookies and runs no ad trackers. We use privacy-first analytics (Plausible) that collects no personal data.
- Want your details deleted after your trip? One message to bookings@emraysexpedition.com and it is done.
6. Anything unclear?
Ask before you book. That is what we are here for. We reply within 24 hours, usually sooner on WhatsApp.